Privacy Policy

1. Introduction

Welcome to CrazySMMPro. We operate the social media marketing panel at crazysmmpro.com (the "Service"). We value your trust and are committed to protecting your privacy. This policy explains what information we collect when you visit our site, create an account, or place an order; how we use that information; and the choices you have.

By using the Service, you agree to the data practices described here. If you do not agree, please do not use the site. This policy is part of, and read together with, our Terms of Service.

2. Information We Collect

We collect the information necessary to deliver reliable services and keep your account secure. It falls into four categories:

• Account information: your username, email address, and password (stored as a one-way salted hash using strong algorithms — even we cannot see your actual password).
• Payment information: when you pay, card details go directly to our payment processor (e.g. Cardlink or a crypto processor). We do not see or store your card numbers, expiry, or CVV. We retain only the transaction ID, amount, currency, and payment status.
• Order data: services purchased, the links you submit (such as social profiles or posts), quantities, and any notes. This is required to fulfill your order.
• Technical data: IP address, browser type, operating system, screen size, and cookies. Used for security, fraud prevention, and improving the user experience.

3. How We Use Your Information

We use collected data only for these purposes:

• Service delivery: routing your order to the right providers, tracking progress, and sending status notifications.
• Account management: registration, login, balance management, and maintaining your order and payment history.
• Fraud prevention: detecting fake accounts, chargeback abuse, and violations of our Terms of Service.
• Communication: sending service-related emails (order confirmations, policy changes, security alerts). You can unsubscribe from any optional marketing messages at any time.
• Legal compliance: meeting tax and accounting obligations, and responding to valid legal requests from authorities.

4. Information Sharing

We never sell your personal data. We only share it in these limited situations:

• Payment processors: Cardlink and crypto payment processors receive the data needed to process your transactions securely.
• Service providers: hosting providers, content delivery networks (CDNs), and email providers that help us operate the platform. They are bound by strict data-protection terms.
• Legal authorities: when required by law (a valid court order, subpoena, or formal request).
• Business transfers: in the event of a merger or acquisition, account data may transfer to the new entity, with prior notice to you.

We never sell your data to advertisers, data brokers, or any third party for marketing.

5. Cookies and Tracking

We use cookies to make the site work properly and to understand how it's used:

• Essential cookies: required for login, sessions, and cart functionality. They cannot be disabled without breaking the site.
• Analytics cookies: we use Google Tag Manager and similar analytics tools to measure traffic and learn which features get used most. This data is aggregated and anonymized where possible.
• Preference cookies: remember your language choice and other settings.

You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in.

6. Data Security

We use modern technical and organizational measures to protect your information:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• Password hashing with modern algorithms (bcrypt/argon2) — even we cannot read them.
• Strict access controls: only authorized staff can access customer data, and access is logged.
• Two-factor authentication (2FA) available on all accounts.
• 24/7 monitoring for suspicious activity and intrusion attempts.

Despite our efforts, no method of transmitting data over the internet is 100% secure. If we detect a breach affecting your data, we'll notify you without undue delay.

7. Data Retention

We keep your information only as long as needed to deliver the service and meet our legal obligations:

• Account data: kept while your account is active.
• Transaction records: kept per legal requirements (typically 5–7 years for tax and accounting purposes).
• Inactive accounts: accounts inactive for an extended period (typically 24+ months) may be deleted after prior notice.
• Support records: kept for 24 months for quality and training purposes.

You can request deletion of your account at any time — see "Your Rights" below.

8. Your Rights

You have clear rights regarding your personal information. At any time, you may:

• Access your data: request a copy of the information we hold about you.
• Request deletion: ask us to delete your account and personal data (subject to legal retention of transaction records).
• Correct inaccurate data: fix any wrong or outdated information.
• Withdraw consent: unsubscribe from marketing emails anytime.
• Export: request your account data in a portable format.
• File a complaint: if you believe your privacy has been violated, you may contact the data protection authority in your country.

To exercise any of these rights, email support@crazysmmpro.com or open a support ticket. We respond within 30 days.

9. Children's Privacy

CrazySMMPro is an adults-only service (18+). We do not knowingly collect data from minors. If we discover that a minor has created an account, we will delete the account and any associated personal data immediately. If you are a parent or guardian and believe your child has provided us with data, please contact us.

10. International Data Transfers

CrazySMMPro is a global service. Your data may be transferred to and processed in countries outside your home country, including jurisdictions that may not offer the same level of data protection. When this happens, we take steps to ensure your data is protected by comparable safeguards through contractual commitments with service providers or by relying on recognized data-transfer frameworks.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or new legal requirements. When we make material changes, we'll notify you by email and/or a prominent notice on the site before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Continued use of the Service after updates means you accept the revised policy.